Bespoke Financial Rural
Financial Protection Through Every Season of Life
Providing personalised financial solutions for rural communities and families
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Meet Charlie
With years of experience in financial planning and a deep understanding of rural communities, Charlie provides personalised financial solutions that grow with your family through every season of life.
Our approach is built on trust, transparency, and a genuine commitment to helping you achieve your financial goals.
Learn More About UsAbout Bespoke Financial Rural
At Bespoke Financial Rural we provide financial protection through every season and eventuality of life.
Bespoke Financial Rural was founded in 2022 by Charlie Halbert. Following over a decade long career in agriculture Charlie suffered a debilitating back injury which left him unable to work for over two years. With no personal insurance in place, Charlie found out first hand the financial struggles poor health and injury can bring to an individual and inspired Charlie to better educate and protect other families from suffering similar financial hardship.
Charlie began his career in financial services at Bespoke Financial Newcastle where he worked as a Senior Protection Adviser for three years before founding Bespoke Financial Rural in the Autumn of 2022.
At Bespoke Financial Rural our beginnings are firmly rooted in agriculture and we pride ourselves on protecting hundreds of individuals and families from the length and breadth of the UK, many of whom live and breathe a rural lifestyle. We have clients from Inverness in the North, to Devon in the South with the majority of our clients located in Northumberland, Cumbria, Yorkshire and the Scottish borders. We take great satisfaction in helping to better financially protect the hard-working people of Britain's rural communities.
Charlie himself lives in rural Northumberland with his wife, Rachel, and two young children. He has a deep-rooted passion in the agricultural industry and alongside Bespoke Financial Rural he also manages a flock of 200 North of England Blackface sheep.
Our Services
Life Insurance
Protect your family from financial hardship with comprehensive life insurance coverage.
Critical Illness Cover
Financial protection when diagnosed with serious conditions like cancer, heart attack, or stroke.
Income Protection
Monthly benefits to maintain your lifestyle if unable to work due to illness or injury.
Mortgage Protection
Safeguard your home with coverage that pays your mortgage in critical circumstances.
The Process
Book an appointment
Book in to speak with us at a time that is convenient for you, this can be in the comfort of your own home or by telephone if this is more suitable for you. Office hours or evening appointments are available.
The appointment
We will run through a fact find with you, to establish what is important to you and during this process We will identify what types of cover may be a suitable for your individual situation.
Advice and recommendation
Once we have a complete view of your current situation, we will advise you on what types of cover and amounts will be suitable based around your needs. We will give you detailed information about the chosen provider's product and pricing to allow you to make an educated choice.
Application
Once you are happy with the recommendation, an application will be submitted to the relevant providers. You will then be updated every step of the way until the process has been completed.
Complaints Handling Procedure
Bespoke Financial Rural Ltd is an appointed representative of PRIMIS Mortgage Network, a trading name of First Complete Limited, which is authorised and regulated by the Financial Conduct Authority.
Our Commitment
We are committed to providing a professional service to all our customers. When things go wrong, we need you to tell us about them. This will help us to improve our standards.
How to Make a Complaint
If you have a complaint, please contact us with the details. You have the right to complain to us and subsequently to the Financial Ombudsman Service.
Contact Us Directly
Prospect House, Comb Hill
Haltwhistle, Northumberland
NE49 9NS
Contact PRIMIS Mortgage Network
Ground Floor
Birmingham Business Park
B37 7YT
Complaint Resolution Framework
Simplified Complaints Process
We will use this process if your complaint is about a simple administrative matter that we can investigate and resolve quickly.
- Resolution targeted within 3 business days
- Written confirmation of investigation outcome
- Escalation to formal process if resolution not accepted
Formal Complaints Process
This process applies to complex complaints or those requiring detailed investigation.
- Prompt acknowledgement of complaint receipt
- Fair and impartial investigation
- Written response within 8 weeks
- Clear explanation of findings and any remedial action
Financial Ombudsman Service
If you are not satisfied with our final response, you may refer your complaint to the Financial Ombudsman Service within six months of receiving our final decision.
Contact Details
| Telephone: | 0800 023 4567 |
| Email: | [email protected] |
| Website: | www.financial-ombudsman.org.uk |
| Post: | Financial Ombudsman Service Exchange Tower London E14 9SR |
Please note: The Financial Ombudsman Service is an independent organisation that provides free, impartial dispute resolution between consumers and financial services firms.
Accessibility
We are committed to ensuring our complaints service is accessible to all customers. If you have any specific requirements or need assistance in making a complaint, please let us know and we will make appropriate arrangements to support you.